IJ
Itanya J

1 reviews | Active since Mar 2012

11 Oct 2016, 17:44

Don't join! You will NEVER get rid of them!

<p>After the first time that they made the "mistake" of taking my money and sending a box after I have cancelled they told me they are so sorry and it will never happen again, blah blah blah! What a load of ****!!! They did it again!! I'm so sorry that I have ever joined them, it looks like after they have your detailsay you will never get rid of them!! Now, pay back my money and don't EVER bother me again!!!!!!! I don't want your boxes!!!!!!!!</p>

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Replies (2)
Mysmartkid
Mysmartkid's reply31 Oct 2016, 14:41
Official

Good afternoon Tanya

I'm really sorry for the negative experience you've had with our progamme! I would like to assist you with this complaint until we've completely resolved it to your satisfaction. I will follow up on your account immediately so we give you the relevant feedback and process resulting refunds as soon as possible.

Kind regards

Christelle Wiese - Mysmartkid Content Manager

Mysmartkid
Mysmartkid's reply31 Oct 2016, 14:41
Official

Good afternoon Tanya

I'm really sorry for the negative experience you've had with our progamme! I would like to assist you with this complaint until we've completely resolved it to your satisfaction. I will follow up on your account immediately so we give you the relevant feedback and process resulting refunds as soon as possible.

Kind regards

Christelle Wiese - Mysmartkid Content Manager