CW
Chesna W

1 reviews | Active since Aug 2016

25 Aug 2016, 05:42

DO NOT JOIN 'MY SMART KID'

<p>I joined 'My Smart Kid' in April this year. My first smart box was late, the explanation I got was that they had moved to a new warehouse. I accepted the explanation.</p> <p> </p> <p>When they sent my second smart box, it was late again. When I received it, it was the same as my first smart box.</p> <p>I decided to cancel my subscription and I have requested for them to collect the second smart box (the one that contains the same toys that I already have) and refund my money. I sent this request in June, I have been calling them and following up since then. I get the run around each time. I have paid for the same smart box twice!!!</p> <p> </p> <p> </p> <p> </p> <p> </p>

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Replies (1)
Mysmartkid
Mysmartkid's reply26 Aug 2016, 09:23
Official

Good day Mrs. Watson

Thank you for bring this matter to our attention.

We sincerely apologise for the frustration and inconvenience caused.

As telephonically discussed with you, a replacement order has been generated and will be delivered to you shortly. We have also arranged for a collection of the incorrect parcel.

We trust that the enquiry has been resolved to your satisfaction.

Kind Regards
The Mysmartkid Team

Best regards,