1 reviews | Active since Aug 2016
DO NOT JOIN 'MY SMART KID'
<p>I joined 'My Smart Kid' in April this year. My first smart box was late, the explanation I got was that they had moved to a new warehouse. I accepted the explanation.</p> <p> </p> <p>When they sent my second smart box, it was late again. When I received it, it was the same as my first smart box.</p> <p>I decided to cancel my subscription and I have requested for them to collect the second smart box (the one that contains the same toys that I already have) and refund my money. I sent this request in June, I have been calling them and following up since then. I get the run around each time. I have paid for the same smart box twice!!!</p> <p> </p> <p> </p> <p> </p> <p> </p>
Good day Mrs. Watson
Thank you for bring this matter to our attention.
We sincerely apologise for the frustration and inconvenience caused.
As telephonically discussed with you, a replacement order has been generated and will be delivered to you shortly. We have also arranged for a collection of the incorrect parcel.
We trust that the enquiry has been resolved to your satisfaction.
Kind Regards
The Mysmartkid Team
Best regards,
Good day Mrs. Watson
Thank you for bring this matter to our attention.
We sincerely apologise for the frustration and inconvenience caused.
As telephonically discussed with you, a replacement order has been generated and will be delivered to you shortly. We have also arranged for a collection of the incorrect parcel.
We trust that the enquiry has been resolved to your satisfaction.
Kind Regards
The Mysmartkid Team
Best regards,
