Debited account but did not deliver parcel

<p>I have contacted Mysmartkid on 4 July 2016 and i am still waiting for an answer. My email read as follows:</p> <p>"Hi my name is ********** and my member number is **********. I would like to know why my account has been debited on 2 July but no order invoice or parcel has been dispatched for this debit. Also my first debit was on 27 May and now again on 2 July. That is not two months as your policy says the debit order goes through every two months.Kind regards".</p> <p>I need an answer please.</p>