bad service

I discoovered the program in march while I was still pregnant and I liked it,contacted them and I was told that they can't register my child before he is born,I then contacted them after he was born and someone promised to contact me when I had all the detailas the next day and they never did. I then contacted them again and was successfuly registered and the debit date set for the 17th of july,sent them an email requesting that they move it forward but they told me that they couldn't,I asked for their banking details so that I can do a deposit when I've resolved my problem with the bank,I then made the deposit on the 24th of july and to my surprise the acc holder name was different from the one I got from them,I sent an email and called them numerous times and they insisted that I deposited in the wrong acc,I went to the bank and they told me that that acc no is mysmatkids. I then called them again and they kept insiting,went to the bank again and same story,called them again and that's when they told me that it is their acc. It took more than R100 worth of airtime for the to realize that and they didn't even apologise.I want my money back as I don't trust this anymore.