1 reviews | Active since Mar 2016
Appaling Service
Hi<br> <br> Refer to reference number ***<br> <br> I subscribed to Mysmartkid on the 27th Feb 2016. Firstly it took almost 2 weeks for me to receive my package. I received this on the 10th March 2016. After waiting so long, I was extremely disappointed with the contents. I received 2 toys which looked like cheap R50 items, for which I'm being charged R325 excl delivery.<br> <br> I hence sent a mail on the 14th March to cancel my subscription (within the 14days cancellation period). I received an auto reply that a \friendly agent will contact me with 2 days\". This did not happen. I sent a follow up mail. Its now 5 days and still nobody has made any contact with me. This is terrible service!!!<br> <br> Regards<br> Suhail<br> ***<br> "
Thank you for bringing your concerns to our attention.
We are hereby referring to our telephonic discussion and confirm that the matter has been attend to and resolved accordingly.
As discussed we will be in contact on Tuesday 22 March 2016 to follow up with your request.
Kind Regards
Mysmartkid Team
Thank you for bringing your concerns to our attention.
We are hereby referring to our telephonic discussion and confirm that the matter has been attend to and resolved accordingly.
As discussed we will be in contact on Tuesday 22 March 2016 to follow up with your request.
Kind Regards
Mysmartkid Team