After Service Delivery Problems

<p>After having Mysmartkid for a few months I have been mostly happy with the service. Parcels delivered within reasonable turnaround times and I am happy with the quality of the toys recieved. The only issue experience prior to my latest was being told the item was at the Pargo store but it had actually not arrived.</p> <p> </p> <p>This month however I am yet to recieve my parcel, I have phone on numerous occassions with great assurances but nothing has happened as yet. I've been told that there is a change in warehouse and we have had system problems etc. Please note that these issues on your side are not my problem and if you are making changes on your side, please put proper change management stategies in place to not impact your customer base.</p> <p> </p> <p>I have finally asked for my parcel to be couriered to me today and if it is not, you can be very sure that I will be cancelling my subscription. I refuse to accept poor service as a standard in South Africa.</p>