HR
Hendrik R

1 reviews | Active since Aug 2016

17 Aug 2016, 05:02

Absolutely pathetic service

<p>Signed up at Baby expo, application never captured by them, phoned and did application again and they loaded incorrect debit order date, third call they loaded incorrect branch code and told me I had no funds in acount, made EFT payment 2 weeks ago and they still cannot give me an update or ETA when I will get my box. By now I must have made about 5 or 6 calls to them, hanging on forever at the call centre. Amateur service and no one gets back to you from call centre or on email. They make lots of promises, but do not deliver. Please be cautious if you want to make use of their service, really not worth the effort and stress.</p>

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Replies (1)
Mysmartkid
Mysmartkid's reply17 Aug 2016, 09:20
Official

Good day Mr. van Rooyen

Thank you - We appreciate that the time was taken to bring this matter to our attention.

We are saden disappointed to hear about your negative experience.

Please accept our apology for any disappointment and negative experience. We are investigating the matter and we will contact with you shortly.

Kind Regards
The Mysmartkid Team