Pathetic Service

<p>Appalling service.</p> <p> </p> <p>I cannot believe a business can be run so badly, but your poor client service has made me a believer.</p> <p> </p> <p>The service that has been offered to me is the worst I have ever experience. I cannot tell you how pathetic the service was, but I will try...</p> <p> </p> <p>- You phone and wait for up to 40 minutes for an agent (because your child's development is important).</p> <p>- The agent is not helpful at all, just making excuses about stock levels (not my problem), promises to get back to you and never does. Basically, she **** to me...</p> <p>- wait a week for a response and nothing, start all over again... </p> <p>- phone, wait another 30 minutes, speak to an unhelpful agent, excuses about moving warehouses (not my problem), promises to get back to you by the end of the following business day (pathetic it takes so long to phone the warehouse to find out where my parcel is, but ok, she seemed sincere and like she really wanted to help so sure, let's try). Nothing after a couple of days... so she also **** to me ...</p> <p>- Go on the website, leave messages to please call me back, nothing, receive a generic waste of an email that "you mail is important to us, we will contact you shortly" I have sent through a number of emails and no-one has got back to me.</p> <p>- Phone again, wait again, eventually go off at some innocent person to try and get this sorted by speaking to someone in charge. She ends up not in any position to help and say it will take her a few hours to get back to me because she has to phone the warehouse.</p> <p> </p> <p>I am a successful business owner, and I hope this mail is read by someone high up in that organization, as these issues are mostly due to poor operational planning and control, and you are more than welcome to give me a call so I can tell you how to run your business. All the excuses mentioned above highlights poor control of stock, planning, service, delivery and follow through. And it seems like there is a problem throughout your organization.</p> <p> </p> <p>When I searched Myslimkind, I see I am not the only one that has had to deal with terrible, poor and slow customer service. If you do not change and start offering better service, you will be out of business sooner than you think.</p> <p> </p> <p>At this stage, I would not recommend anyone from becoming a new client. If I had read these other posts before I registered, I probably would not have signed up. But if I read a post like the one I'm now posting I would definitely not register.</p> <p> </p> <p>If a senior manager / owner would like to call me regarding my complaints, please do so. But if this is read by anyone else in the organization (the ones that offer shockingly slow service), I will probably only get a reply from you, maybe next year if ever.</p>