These people are *********

I bought a product and let them know within 24 hours after receiving the product that it was inferior quality and I want to return it. They said they need a picture, I send a picture and then they said because it is open they cannot take it back. How can I see it if I do not open it? They did not even offer a swop out or anything. Very strange in this day and age with out consumer protection act that I can return good within 7 days, no questions asked.