I want my money back Order was cancelled before it was even processed

order paid on 02 April 2022 for but never collected or or processed have asked my money. my product shows its fulfilled. order was cancelled before it was even processed same day 02 April. Email ( info@my***shop.co.za )does not work neither do the numbers provided. i would like my money back! Today is the 13 April 2022. No one has responded . call ***/57 week days between 9am and 5pm.