Two Weeks Later and My Return Is Still Not Collected

I came to HelloPeter to lodge a complaint and, ironically, the previous complaint against Runway is exactly what I am having to complain about.

It has now been two weeks of repeated collection notifications and requests from CourierIT (***) to collect my return, yet the courier simply does not arrive.

I previously raised this directly with Runway, expecting the matter to be addressed. Unfortunately, nothing appears to have changed. In the days that followed, I continued receiving notifications advising that the courier would collect, only for nobody to arrive. The item is still sitting with me awaiting collection.

Customers have work, families and other commitments. We cannot repeatedly rearrange our schedules and remain at home waiting for a courier that fails to arrive. A collection notification creates a reasonable expectation that the collection will actually take place.

At this point, another apology is not sufficient. I would like Runway to take ownership of this issue, address the repeated failures with its courier service provider and provide a firm arrangement for my return to be collected.

Two weeks of failed collection arrangements is simply unacceptable. Runway, please get your process and courier teams in order.