Thank You Carla & The My Runway Team!

I have been using My Runway since 2017 and have been happy with their service since then. It's been consistent. I have had a few let downs by the couriers which is not the fault of My Runway. And I have had issues with missing items twice. And each time the issue was resolved. There were a few times where I was sent the I correct items but I'm a pretty understanding consumer so I did not throw my toys out of the cot. I reported it and it was escalated, I opted not to exchange but wanted to raise awareness about this issue. I will highlight the one issue with the courier: I found myself filing a huge comaint against a courier driver in 2020. He was extremely rude and unprofessional. He had the guts to tell me he didn't understand what kind of client I was. I did not receive an sms from My Runway or the courier that the parcel was out for delivery that day, I did not receive a call nor did he hoot outside my gate. Everyone was home. Even the dog which monitored the gate and made noise whenever there was a person outside the yard. I opted to then meet him in town to collect my order as I wanted to make sure he met his delivery targets and he called me while I was getting ready to leave and told me the nonsense I highlighted above. I reported the matter to My Runway and the courier company and he was not allowed to deliver to my address. He did deliver once more but I was happy with the fact that My Runway stepped up for me. The next issue involved a night gown I had ordered from the woolworths collection. I received a pyjama top of the same design. I was frustrated, but it was resolved quickly. The next time I ordered a True Religion denim skirt and a pair of jeans. They were super small. It was due to the euro sizing. My Runway got me the correct sizes. Recently I bought Miladys pyjamas and received only the top, no trousers. And again My Runway sorted it out through Carla. I've dealt with her many times before but I don't remember on which instances exactly, and she got me a refund for the pj's as there was no size for me. She kept me informed throughout, even during the public holiday this month. I called My Runway again with a small issue where I was not home to receive a delivery and she called the courier to deliver after work. I love My Runway because of the quality of the goods, the prices and the service. My closet is so full of things. Clothes, jewellery, bags, shoes, make up, fine fragrances... I'm sorted and so is my family. And everything was for next to nothing! Even my partner says that he doesn't have to worry about clothes "because someone is always monitoring My Runaway"😂 Its so just convenient using this site especially for someone who works from 08:00 to 16:30 and cannot go up and down at the mall. I shop exclusively online and my first stop is My Runway. I always have to compare prices from other online stores to My Runway. I have had orders shipped to family all around SA as gifts, from Limpopo to Mpumalanga and Gauteng. Anything is possible. It's just convenient and affordable. It also helps that the staff is hands on. From Carla to Kira and the other ladies that have been there to pick up my calls for tracking and follow ups, this company has been amazing! I even have another order pending right now lol. Yes, I'm hooked! I got an email that this order will be late, but it's no issue for me. I'm patient. I also have to interface with clients daily as I operate in a legal space, so I understand the queries and calls that flood in all day everyday. Let's be understanding and kind. Thank you again Carla for your help, it was lovely being assisted by you!