Still waiting for my order for more than 10 days

I made an order on the 27 November 2025. Until today evening of the 11 December my order hasn't arrived. I called them , sent emails. They keep on saying the address was wrong, it's now fixed, My order will come . Until now nothing, I'm still waiting. It's not the first time I ordered from them, they always delivered to the same address. Suddenly the address is a problem. I'm so disappointed with this service