So disappointed in MyRunway

I placed an order on my runway on 22 June 2024 at 05:58 as soon the order was created, I then selected to pay via Capitec Pay (this is online payment) the merchant should receive the payment immediately. I finished payment but the whole day on the 22nd (Saturday) the order was still saying awaiting payment. I even decided to send them an email with the proof of payment seeing that it is still saying awaiting payment but no luck. 23rd no change, 24th on Monday I decided to send another email and I immediately call them. A lady called Lorraine picked up the call and advised me that my order was cancelled because I took too long to make payment mind you I used Capitec Pay which I paid less than 5minutes after placing the order. Then she says after the payment was successfully I was supposed to go back to the app and say confirm payment which I am saying is not true as first of all I have bought on MyRunway so many times before. Secondly Capitec Pay is an online purchase and does not require all these steps she’s talking about. Anyway, She then asks for POP which I had already sent on Saturday, none the less I send it again but she was looking for the type that comes when you do an EFT but this was not EFT it was Capitec Pay like I already mentioned so many times. I then send it again and ask her to check with their finance team on the statement. Hours later I send another email to ask for an update and I was told the payments team is still waiting for the money to clear. To clear an IMMEDIATE payment that was made 3 days ago seriously ?? But anyway that’s where I am at now. Its day 4 and no one knows where my money went. I am so disappointed and I have a feeling that my stuff will not be available anymore and they are going to swing me a story. Such poor service honestly very disappointed!