returns

i always buy from my runaway but recently im so disappointed i returned takkies and then im told everything isnt returned an they not gna give refund because of chargers collecting the item an returning it, I bought my sons school bag in october didnt touch it i packed his bag right today only to find out the stap is broken cant return because you only allowed to return in 30 days and because of the refund story before i don't feel to get a refund also please fo better my runaway