Product 5/5 but let down by courier 0/5

I was a bit sceptical after reading all of the bad reviews on this website so I ordered 1 product (shoes) to see what the experience was like. I saw that people complained about sizes being wrong an also that some of the prducts were not new but used so I made sure I selected the right size. The order and payment of the order was seamless. I received an immediate response saying order was accepted and when to expect the delivery. I received an sms from the transporter saying that it had left the Jhb warehouse and was en route to Cape Town. I phoned the customer service department to follow up on my order and I found the staff very polite and helpful. The package arrived in Cape Town and I got an sms to say it would be delivered the next day before 5pm. Unfortunately this is where the experience fell short and it wasn't Myrunway's fault- it was the couriers fault (UTI/DSV). I waited at home the entire day for the package to come and even phoned DSV twice during the day towards the late afternoon to find out where my package was and they assured me it would be delivered before 5pm. Unfortunately it never came. The customer service of the courier company they use were extremely rude and messages are not passed onto their drivers. They will come when they arrive and there is no apology or communication if they don't arrive. It soured the whole experience because when the product arrived the next day it was in perfect condition and I was very happy with the condition and the right size was delivered. Unfortunately Myrunway was let down by their 3rd party courier who suck at customer service and lack of communication