Poor service received from MYRUNWAY - Ordered on the 7th of February 2024. Order not received to date (19/02/2024)

I have since placed an order on the 7th of February 2024 and did not receive it to-date (19/02/2024).

They have given my parcel to DSV courier company on the 9th. After receiving several notifications that my parcel will be delivered and being **** to by the courier I reverted my complaint to MYRUNWAY and no help received to date. At first I was told that they will follow-up with courier company and my parcel will be delivered the next day. When it did not happen I sill called MYRUNWAY and shared my frustrations, requested to speak to the manager because I was told again that the parcel will be delivered the next day, I wasn't put through to the manager for escalation but told that she will call me back which didn't happen.

I kept on writing to MYRUNWAY and the responses was they followed up with courier company. They didn't even take further steps like arranging an uber delivery or something even if I told them that the stuff I ordered is for my family 's Valentines gifts.

They left me to struggle with the courier that I had no business with. I ordered from MYRUNWAY and they needed to make sure that I receive my order.

What an amount of stress and anxiety that poor service is causing me 😭😭. I requested a refund and I was told that they needs the parcel back first.

Why make your courier problems customer issue? I have no business with DSV but MYRUNWAY.