poor customer service and no communication on THEIR SIDE NOT MINE

this was my FIRST and LAST time ordering from them. I genuinely needed an urgent clothing and MyRunway was the only option

I placed the order 1st May 2026 on a Friday. They sent me an email on the 5th of May saying how they are on high volumes of orders (i understand and am thankful they updated me)

but after that , no further communication. On the App it said they still waiting for the Courier and that didnt change on the app

Today 8th of May 2026 I phoned them... I HAD TO PHONE 5 TIMES TO GET THROUGH TO THEM. on the fifth call , i could BARELY hear what the lady was saying. must be the rainy and stormy weather but anyways , she said it will arrive the 12th of May 2026 ( thank goodness i heard THAT part)

later on today(8th may 2026) around 5 the evening i heard someone calling my name and guess what?! it was the courier. the lady didnt say "your package is coming today" POOR POOR CUSTOMER SERVICE!!!!!

its a miscommunication on THEIR SIDE. although, i am happy with my 2 products 🙂 never ordering again!!!!?!?!?