Phenomenal 10/10 Price, Service, Quality

10/10 Phenomenal

Every day companies appear that promise a lot, as consumers we have grown to be skeptical, much like politicians online stores often make a lot of bold claims but rarely do they live up to them.

I'm happy to report My Runway is not one of those companies, My Runway seems to be run by real humans, who care and listen.

I had several complications / special requests during my order all of which were quickly and efficiently dealt with by my runway staff.

I ordered twice, once using their "Collect option" which allows you to collect the item from a post net near where you live.

I was advised that this option is often faster, however limited to just 5 items, luckily I only had two... The item arrived the next day, given this was my first time ordering from My Runway, being the skeptical South African I am, I pulled out my phone prepared to record the entire unboxing, If there was any scratches or signs of wear on the shoes I was going to make my voice heard... but to my pleasant surprise the shoes were perfect! both pairs where exactly as advertised!

The second time I ordered for my wife with 11 Items I was unable to select the "Collect option" and rather had to go with the standard delivery. I was informed that it could take anywhere between 1-3 days to deliver but the FAQ do outline that there could be possible delays... I then got a message from the courier DPD stating that it would arrive on the 4th day... Disappointed I called to complain that it stated that it would be delivered in 1-3 days and not 4... expecting a fight once again I was pleasantly surprised when the staff, listened, heard me out and immediately jumped into action trying to fix the issue, she informed me that they would contact the courier and see what they can do. The items arrived today, within the 1-3 days they stated and all in perfect condition.

Admittedly I wish I didn't have to call to complain about the potential deliver delay, but how it was dealt with gave me confidence in My Runway... All companies will let us down at some point, It's not fair to expect perfection every time... But when an error happens how is it dealt with? My Runway scores 10/10 in that regard... The call center answers quicker then my family, and seems to care just as much for me as they do!

100% recommend my runway, Looking forward to using them again.

A huge special thanks to Keira and Lorraine who assisted me every time I needed help.