Online Shopping Glitch turned into positivity due to customer support

There was a recent human error glitch that took place on their website, advertising items at crazy prices and I had placed an order for a very high value but at a very high discounted rate due to this error.

I was immediately contacted the next morning and advised on this error, and because i run an online store, i completely understood the ordeal they were faced with.

Kim, the online support person who assisted me, was amazing and so clear with her explanation. I had also received my refund within the 2-3 business days promised as well as a voucher as a token of THANK YOU for understanding.

I have been using MyRunway for years now and this has not detered me in any way, I will continue to support them.