Non existent customer service.

The worst when it comes to customer service.

This company ignores all forms of communication. The phone rings unanswered. No one responds to emails. No way to get assistance via the app - no way to track orders via the app - no updates via the app. The app is basically useless. But there's an Ai assistant to show you stuff you might like? How about introducing live chat support all day 5 days a week? How about you have dedicated people available on the phone lines to actually assist customers? How about you actually have dedicated people whose responsibility it is to respond to customer emails?