MyRunway STOLE Money From My Account After Months of Ignoring My Refund Request

Since March 2025, I have been trying to get a refund from MyRunway for an order that was never delivered. After months of follow-ups, repeated emails, and empty promises, I was finally asked by one of their agents, Kira, to send my banking details so the refund could be processed.

Instead of refunding me, MyRunway DEBITED my bank account AGAIN — this time for R892, and prior to that for R961. That’s nearly R2,000 ****** from me, while I still have no product and no refund.

This is nothing short of *****.

I've now had to open a ***** case with FNB, who confirmed both unauthorised transactions. And MyRunway is refusing to refund me because, according to them, there's “no balance” to return — of course there isn’t, because you took it out of my account!

The level of incompetence, dishonesty, and sheer disregard for customer wellbeing here is astounding. You’ve taken my money, wasted my time, and offered nothing but generic copy-paste replies while avoiding accountability.

I would strongly warn anyone thinking of shopping with MyRunway to reconsider. If this is how they treat customers — by taking money they have no right to and dodging the fallout — then they should not be allowed to operate.

Shameful. Absolutely disgraceful.