Myrunway_sa 5 star service

I recently placed an order from MyRunway_sa (I have order a few time). This time I received a wrong item, I emailed them immediately and received a very quick response from Dayle. I was sorted out quick-quick. They came to fetch the item (They covered the delivery fees). I ordered something else (again they covered the delivery fees). Why am I please with their service? I recently order an item from another store, my item arrive so late, and the colour was not same as on the website, so deceiving. I contacted them with no reply. Also I read the case when I am not satisfied with an item I will have to cover the delivery costs for up and down. How about that, I just want to say thank you to Dayle for giving me 5 star service.