BG
Byron G

1 reviews | Active since Mar 2017

22 Jan 2026, 13:41

MyRunway returns process

I would like to share my recent purchase experience with Carla from MyRunway. I placed an order for two sweaters over the Christmas period, and an incorrect item size was delivered. After the item was returned for the correct size initially ordered, there was a notable sizing difference from the other sweater of the same size. I then contacted Carla again to inform her of the issue. She proceeded to arrange for this to be rectified with clear eagerness and willingness to ensure a pleasant overall customer experience. Well done to Carla and the MyRunway team.

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