MyRunway order: ***

Good day,

I am very disappointed with the service I have received. I don’t even know why I decided to order again, because the last time I was also let down. I ordered 4 items but only received 2, and there was no communication until I followed up. I was then told the missing items were damaged.

Now I see that a refund of R25 has been made to my Payflex account. This does not make sense to me, because I still have outstanding payments due. Why would you refund the credit money I used to pay, instead of correctly adjusting the balance? The amounts are not adding up according to my calculations.

I urgently need to speak to someone to resolve this matter before I decide to delete this app, as I cannot continue using a service that causes repeated frustration.

Kindly assist as soon as possible.

***

Thank you.