Myrunway has become a ****.

They have gone badly downhill. I used to support them alot. Now when I place an order it takes very long to get here and I'm still waiting for one that hasn't arrived. They aren't giving me details of how I can track it. The support staff aren't helping me to get the details. They have effectively ****** my money and aren't giving me any response. My order was meant to be delivered on the 18th to date it hasn't arrived. When I phoned in on the 17th as the tracking said there was no tracking info the lady said it hadn't even been picked up yet. The 18th came and went. The 19th I phoned again and was told it would be out for delivery the next day. On the 20th I phoned again and was told the delivery was attempted yesterday but the address was wrong (which also contradicts their infor provided on the 19th). This is further proved as a lie as the address hasn't changed over the past 6 months, other couriers have come here without an issue. I also have cameras which show zero evidence that a delivery was attempted. I have also asked for the correct tracking number and they have still not provided one. I was promised delivery today, still didn't happen. So all in all the service and care for customers that once set them apart has gone and they have become what feels like a ****. So great job myrunway you've started to destroy your own business. I will be sharing my experience with many others and discouraging buying on your platform as it has become a ****.