jJ
jasonblankenberg J

1 reviews | Active since Jun 2017

25 Feb 2026, 19:38

My Runway you guys are sneaky

My Runway is a ****.

They remove items from your wish list without your knowledge or consent. There were two of the same items that I was planning to purchase as soon as pay day came. Those items are gone from my wish list now and I so badly wanted them. Just did not have the cash to buy them. My Runway, instead of being sneaky or doing things without your customers knowledge or consent, how about you send a push notification through your app and email to the customer that the item that is in a customers wish list is no longer available or is going to be removed well in advance so that the customer can then make alternative plans or source alternative items... my Runway you people suck big time and I will be closing my account for good. We don't need such bad service. We have enough bad service in SA in general

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Replies (1)
jJ
jasonblankenberg J's update05 Mar 2026, 15:42
Reviewer Update
Instead of responding for the sake of responding, read a complaint with understanding first. Your customer service has deteriorated rapidly. I want to close my account for good because of horrible shopping experiences and poor customer service.