My runway is compromising its standard

I swear the people who do the packaging for my runway are either mentally retarded or come to work drunk/high. 4 of my latest orders came with 1 size down (all items inside) and I have no idea why they think that's acceptable. I have been buying from my runway (when it was stiill runway sale and actually professiional) since before COVID but I don't like what it has turned to. Now I have no idea if they hire pharas to do packaging so they can save money or what... I am really sick of their nonsense.