MY RUNWAY

i bought a men's suit from Myrunway, the description said polo slimfit suit, what i received was a custom fit suit, i returned the order. When I initially made the return i chose to be return it as per the initial method of payment used. they decided to put the money on my runway credit , now my money is held up and i do not have my sons suit for his event, i sent several emails for them to please pay the credit to my back , no one responded. what kid of service is this.