Excellent customer service

When I ordered a pair of shoes and some trousers which were promised delivery within 5 business days, this fitted in narrowly with a departure for Europe for a family wedding that I needed the shoes for. The package was dispatched late due to a warehouse relocation by My Runway ( which they admitted to....credit to them for that) and it meant that it would only be delivered the day AFTER my departure flight. I contacted their help desk and was assisted by an extremely helpful and competent customer service assistant ( five stars to her) who initially advised that the package could be delivered on a Saturday for an additional fee but as the delay was a My Runway issue, she would request that they carry the additional cost for the weekend delivery. My package was duly delivered today ( a Saturday ) as promised and in time for my flight tomorrow. The only issue I would highlight is that My Runway did not follow up to confirm that they had arranged the Saturday delivery & I had to contact the courier to find out if I would be receiving my package today or going on a last-minute shoe hunt. But excellent service from a company that already offers cut-priced quality clothing. I am very impressed and grateful.