Complaint Regarding Incorrect Order and Unfair Charges order number ***

I am writing to express my dissatisfaction with the recent experience I had after ordering boots through Runaway. I had originally ordered a size 8, but instead, I received a size 7, which was not what I requested.

Upon contacting your team via email, it was acknowledged that the incorrect size was delivered and that the mistake was on your side. However, I was informed that the correct size (size 8) is now out of stock. I then opted to return the item and request a different size instead.

To my surprise and disappointment, I was charged both for the return of the incorrect item and for the delivery of the replacement pair. Additionally, the price of the boots has since increased, and I am now expected to pay the difference.

I fail to understand why I am being held responsible for extra charges when the error was clearly made by your team. This has caused me both inconvenience and frustration, and I am truly unhappy with the service I have received.

I kindly request a fair resolution to this matter — ideally, a refund of the return and delivery charges and honoring the original price I paid.

I look forward to your urgent response.