Extremely poor experience with MyRoof

Extremely poor experience with MyRoof. I submitted an offer on a property through their website and followed their WhatsApp process exactly as instructed. MyRoof then sent me their standard Offer to Purchase with a QR code for the required payment. I scanned the code and paid the amount requested. MyRoof then allocated my payment to the WRONG PROPERTY. This was entirely their error. I did not choose the wrong property, create the QR code or generate the documentation. Their automated system did. Instead of correcting their mistake internally, MyRoof now expects me to apply for a refund and then submit a new offer on the correct property. That is unacceptable. If MyRoof chooses to use an automated system to handle property offers and payments, it must take responsibility when that system fails. Buyers should not be left carrying the inconvenience and risk caused by MyRoof’s own error.