Ridiculously bad service... obviously this happens a lot!

<p>I made the mistake of only finding out about this website AFTER having placed an order with MyProtein SA.</p> <p> </p> <p>Completely disingenuous company. They promised my delivery would arrive by the 23rd March, obviously it didnt arrive and even hadnt left the UK yet according to their tacking website!! (Yes- they are based in the UK if you read the fine print, extremely misleading- you will also get nailed by customs duty).</p> <p> </p> <p>On the 5th April I contacted them and they told me they would have an answer from their 'courier' (SAPO- would you believe it!) by the 19th, today. 2 weeks is already an outrageously long time to provide even a base level of customer service, which they completely failed to do. In the mean time I made one call to SAPO and found out that my delivery is stuck in they PO address in my town, about 200m away from where it is meant to be delivered! But they can not give me the parcel without Myprotein's permission!!!</p> <p> </p> <p>Myprotein just feeds me the stock response that 'they are still waiting for a response from the courier company' when clearly either no one knows who to contact or they hadnt yet bothered to do so. They then offered they could process a refund- AFTER the parcel had been found, and returned to their UK warehouse! By current estimates that could take years!!</p> <p> </p> <p> If you have also been affected by them please get in contact and we will see what we can do together. This company cant continue with such false marketing.</p>