Terrible Service!

Terrible Service! Router was only delivered 9 business days later. I asked for a copy of the T&C it was never sent to me, I was also led to believe that the package I opted for was uncapped with no fair usage policy only to be told later that i would be capped and throttled after a certain amount. I requested for my account to be cancelled 3 business days after delivery and also to be advised on what to do with the router as I no longer wish to proceed and have not heard from them. I have tried contacting several of their branches and cant get through to mynet on any of the numbers, none of the numbers appear to be working.