Mynet, definitely not MY NET

I've app**** for a Wifi router on 24March 2020, I did online application, forwarded application form with supporting documentation to Lawrence who confirmed and promised to get back to me within 7 working days. Now I know there was a lot of confusion due to lock down, but it is still not excusing the poor service. A lady phoned me the 1st week after lock down and promised delivery of router, I followed up with her every other day since then, she promised to get back to me, but she never did. Last week I spoken to her and router was delivered to wrong address. How is something like that even possible? I have never experience such incompetence before,