Poor Turn Around time and Customer service

I app**** for a loan with this company more than 5 days ago and I am still waiting for feedback. I forwarded my documents for processing to *** and yo ***. On the website they say they will get back to you within 48 hours. Clearly it has been past 48 hours already I would like to have my loan and feedback before the end of businesses today. My email address is *** and telephone number is ***