WORST SERVICE EVER!

I am experiencing nothing but BAD SERVICE! My MyCiti card was ****** on Friday the 9th of September 2022. I reported the card ****** the very same day and sent them all the required documents on Monday the 13th of September, Until today 24.10.2022 my points have not been transferred over to my new card which was bought the same day as the card was ******. I have called NUMEROUS times to follow up but was always told that the call center will do a follow up with MyCiti directly but as at today NOTHING HAS HAPPED. I am unable to get through to someone from the MyCiti offices because the only number provided goes to the transport department call center. I have had to spend more money just to get to work because the monthly i loaded was and is not available for me. I am very DISSAPOINTED PERIOUD!