utterly disappointed

If I could give it a 0, I would. The card was faulty, and needed a replacement. faulty as in Mycitis machines wasn't accepting it...anyway, logged a complaint in June already and yet no transfer of my points has been done. I was told it was gonna be transferred to the new card THAT I HAD TO PAY FOR BTW which I was not supposed to pay for! MyCiti your service sucks. Your support team, Aqeela keeps on repeating herself with automated responses. Absolutely no customer service skills whatsoever.