Terrible Service

<p>I use the MyCiti service everyday for the past year and it had been overall good service to the extent that i had succesfully convinced many collegues of mine to travel with the MyCiti due to their lower prices and overall efficiency, but these days they have been slacking. I forgot my card one day and decided to purchase a single trip card for the first time, the problem with the machine is that the card is R35 and the machine says it accepts R50 notes. After purchasing had I seen that the machine says it does not give change. Why would you have a machine that accepts R50 notes for something that costs R35 and not give change? When this was complained I was told that they cannot do anything about this. Normally I excuse the MyCiti when it is late but this morning on top of the bus being almost 20mins late, an immature attendent decided that it would be funny to call me over to harrass me and laugh hysterically about it with his collegues, while I was rushing to catch my bus. I was a loyal customer and this was a terrible experience, normally I advocate for using this service but I do not receive this kind of incompetency and disrepect using the Golden Arrow.</p>