Slow, Inaccurate Feedback, Uncaring, Lazy, Dumb

Had an billing issue with MyCiti now for 8weeks+ where the incorrect amounts were deducted from my card. Response from Nadia King was lazy and dumb as the data she provided supports my account of events and not what their technical people are saying. <br> <br> ticket ref: SrvReqNo:[***]} NK<br> <br> Its 20 frikking units, just payback the money already!<br> <br>