Refunding Select Few of Commuters

The city has sent me this response: Please note, no refunds on Mover Packages will be given as mover points are valid for up to three years after the last upload.

How is this statement relevant or aimed to assist me financially? God Knows when you are deciding to reinstate our service and in the mean time I've had to go around making loans to get to work!

We don't buy points because of its 3 year validity! I am a commuter using this on a daily basis! The flexibility the validity offers is relevant to the random occasion that i book leave etc. The majority of your commuters Load Points!!! So why you insist on keeping our money is beyond me and ********* on your part as a business. Why are the people(or select few) who buy monthly packages entitled to a refund but not us regular commuters!