Refund Request

Hello I am extremely frustrated with your services. Your company has de*****ed me of +-R1800 within the past month and I have sent countless emails and made numerous calls and all I keep on getting is rude customer services agents namely (Liezel and Phila who is the last one that actually the most horrible agent) the "manager " who is supposedly the manager was explaining that they can only escalate the matter nothing more and that has been the story since the incident of them deducting R1900 in December and that left me in negative balance as I didn't have enough funds in my account including bank charges. I have sent through bank statements reflecting the amounts and filled in the refund form which was meant to be processed on the 11th of January. What I would like to happen is my money being paid back, the bank charges compensated and the customer services agents who were rude to me reprimanded and a formal apology sent to me within the next 24 hours. My contact details are as follows : *** or ***. Kind regards Buntu Mankayi and the last reference I have regarding this is the following ***