Refund process has no option for cash back.

Avoid The self-service machine by all means. I committed a simply "mistake" where I made multiple attempts to reload myCiti card since with each attempt the amount (890 x 4 =R 3 560) kept on bouncing back. After a duration of 24hours there was several, 4 x 890, deductions from my bank account.

Later on, found out that my money can only be reimbursed in the form of points (and not cash) and even that has not been done yet.