Mycity refund incompetencies

My wife had tried to purchase a ticket in Cape Town sometime last year and the machine malfunctioned. It could not refund her the R500 on the day. She then formed out another R200 just to make the trip to work. After going around in circles we were told a few months ago to collect the money in town, to which we requested to have it collected closer to where we live as getting to the CBD is a good two hours away. Staff weren’t helpful and we haven’t been able to collect since.

Now we’re being told the time to collect this money has now expired. In other words, we are losing R500 because their machine malfunctioned and we weren’t able to collect the money due to incompetencies in simply being able to refund our money? Unacceptable. Ridiculous for such a large company.

Deplorable and non-existent customer service all around. No email address to complain to, insincere and unhelpful staff.