MyCiti's alarmingly pathetic service

Good Day It is quite a shame that I have to share this on Hellopeter in the hope that I will get a response from a senior person that actually works for Myciti and not the Call Centre where I am constantly told that my request has been escalated and it is now out of their hands. On the 24th August, I attempted loading a R200 on my card and it deducted the amount from my debit card, however, the purchase was unsuccessful and I immediately received a correction sms indicating that the amount was reversed. I attempted this again twice thereafter and received the same failed report and the money was reversed back into my account. However, on the morning of the 25th, I received 3 separate notifications of these purchasers with an amount of R600 that got deducted from my account and yet no points were actually loaded to my myciti card. I have contacted the Call Centre which actually deals with general bus enquiries and surprisingly there is actually not a direct number or email address for Myciti! I have been given the runaround for almost a month now and eventually got advised to contact my bank and reverse this amount. Of cause this was not possible as it is not a debit order, but in fact a purchase and hence why they are entitled to transfer the money back into my account. I have even attached my bank statement as proof of this and yet I have been unsuccessful at geeting my money back. This is unbelievable and completely unacceptable!