MyCiti ****** Me

I loaded R780 monthly ticket last year in December 2017 and it only worked for ten days. I went to the offices only to be told to wait for 33 working days. Today on the 23rd of Feb i went there to follow up but to my suprise nothing was showing on the system. The lady Washeela Baker (civic center Capetown)told me that i have to re-submit my details and probably will have to wait for another 33 days ... Really ??? I am so disappointed and let down. I am a single mom and life is hard out there , its not like we pick money from trees. I have to keep borrowing because myciti has put me off budget and i guess they are happy. All i ever want is a refund or my card fixed . I worked hard for that money for me to just let go like that. My original card number was ********** 1 and my replacement card number is ********** 5. My reference number is ********** 529. THIS IS DAYLIGHT ROBERRY !!!!!!!!!