Myciti Poor Customer Service

I have repeatedly experienced poor customer service from MyCiTi controllers. Too often, controllers are not standing on duty and ready to open the station doors when buses arrive. Instead, passengers are left trying to get their attention while they sit on their phones. It should not be the customer's responsibility to call a controller to do their job. A simple greeting, being alert, and appearing approachable would also make a significant difference, especially for passengers needing assistance or information. The bus schedule displays are frequently inaccurate, making it difficult for commuters to plan their journeys. In addition, the level of driver tardiness is unacceptable. While I acknowledge that there are many professional and courteous drivers who provide excellent service, the inconsistency is frustrating. Even more concerning is that there have been occasions where I have been waiting at a stop, the bus arrives, and the driver simply refuses to open the doors and drives away, despite passengers waiting to board. I also contacted the Transport Information Centre, which informed me that my emails had been forwarded to MyCiTi. It has now been more than two months without any acknowledgement or feedback. This lack of communication demonstrates poor accountability and disregard for customer concerns. Given these ongoing service failures, it is difficult to understand or support fare increases when many commuters continue to experience poor service, inaccurate information, delays, and unanswered complaints.