MYCITI IS BAD FOR BUSINESS

Loaded points on my card, on the 3rd or 2nd of January. Last day card was active was on friday 2019-01-04....this morning my card had a 0.00 balance on, nobody on yourTable view station could help me or wanted to the mamager was so very unhelpful he kept telling me he cannot help me he doesn't know, doesn't a management job require problem solving s****s? ?? I asked him to phone someone he asked me qho must he phone? Do you as a company not give problem solving tools and department numbers to staff to assist them in assisting us? except for one lady who tried to assist me....the stasion manger in the morning said he doesn't know what is wrong i must go to civic centre during my working hours!!! ? He is a manager yet never tried to assist me in anyway....the late shift manager wasn't even on the station when i came from work....no supervisor,no second in charge so if any one has a problem they can't assist except for opening and closing doors? I now have to take hours off work forced to travel 40km from home to sort out a card with my R500 on it. I was told to fill in a form and wait 32 days....which ive done about a year ago and never got my money back, which now i lost complete trust in your system and service. I would much rather put R2000 in my car and drive to work than use your service that *****s money once a year and Management that cannot use common sense to assist your clients MYCITI IS BAD FOR BUSINESS PERIOD!