My City should be bombed

I am waiting for a refund from My City for over a month. Every time I call the contact centre, the call is just logged as a follow up and they aren't even able to provide feedback. After the umpteenth phone call and e-mail, I spoke to a senior called Sonja Hartzenberg and she was unable to give feedback or let me know what the progress is on my refund. This is not the first time My City owes me a refund. Two months ago my money was also deducted from my account but no points loaded. I ended up being stranded without any transportation because the call centre failed to send the technician out that they promised to service the loading machine. I waited a month for that refund and now I am overdue for another refund. This is becoming typical 3rd world transportation as well as poor customer service.