My city neglact of disabled people

I app**** for Dial-a-Ride over a year ago due to my disability. I work in the CBD and rely on this service to navigate the city center, as public transport is a significant challenge for me. Despite providing all necessary documentation, including letters from my doctor, I have not received any feedback or support.

This winter has been particularly harsh, and I have been forced to travel in difficult conditions, often arriving at work soaked and cold. My job is crucial to my livelihood, and I cannot afford to lose it due to transportation issues.

I am extremely disappointed with the lack of response and assistance from Dial-a-Ride and MyCiti. This service is supposed to make life easier for disabled individuals, yet it has only added to my struggles.

I urgently need this transport to continue working and maintaining my independence. With heavy rains expected, how will I get to work? They don't seem to care, even though doctors have requested urgent assistance. The Cape Town government's neglect of disabled people is disheartening. It's sad how we struggle like this. these are their details. ***